Refund Policy

Refund Policy

At Merryland, we're committed to bringing you quality products and a smooth, reliable shopping experience. Your satisfaction matters to us, and we're here to help if something isn't right with your order.

Damages & Issues

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery so we can make it right.

To request a replacement or refund:

  • Email us at support@shopmerryland.com

  • Include clear photo or video evidence of the issue

  • Provide your order number and a brief description of the problem

Once the issue has been reviewed and approved, we will provide a replacement or full refund at no additional cost.

Returns & Refunds

Under our standard store policy, refunds are issued for verified cases including:

  • Damaged or defective products

  • Incorrect items received

We do not generally accept returns or offer refunds for changes of mind, incorrect size selections, or personal preferences, except where required by applicable consumer protection laws.

Approved refunds will be returned to the original payment method.

Nothing in this policy limits your statutory consumer rights.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you generally have the right to cancel or return your order within 14 days of receiving it, for any reason, subject to applicable legal exceptions.

To exercise this right:

  • Contact us at support@shopmerryland.com within 14 days of receiving your order.

  • Provide your order number and proof of purchase.

  • Return the item within 14 days of notifying us of your decision to cancel.

  • Customers are responsible for direct return shipping costs, unless otherwise required by law.

You may inspect the item as you would in a physical store. Any handling beyond what is necessary to establish its nature, characteristics, and functioning may result in a reduction in the refund amount.

Certain products, including personalized items and qualifying unsealed hygiene-sensitive goods, may be exempt from the cooling-off right under applicable law.

Eligible refunds, including applicable standard delivery charges, will be processed to the original payment method in accordance with applicable law. We may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, as permitted by law.

Contact Us

For refund inquiries or assistance with your order, please contact us:

Email: support@shopmerryland.com

Website: https://shopmerryland.com

Company Information

Merryland

Owned and operated by JF Capital LLC